Privacy Policy

1. Introduction

Swish Picks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Swish Picks, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create a Swish Picks account, we collect:

• Email Address: Required for account creation, authentication, and communication
• Password: Securely hashed and stored via Supabase Auth (we never see your plain-text password)
• Account Status: Whether you have an active subscription, trial status, and subscription tier
• Subscription ID: A unique identifier linking your account to your Stripe subscription

2.2 Payment and Billing Information

We do not store your credit card information. All payment processing is handled securely by Stripe, Inc., our third-party payment processor. When you subscribe to Swish Pro:

• Stripe collects: Credit card number, expiration date, billing address, and cardholder name
• We receive from Stripe: Subscription status (active, canceled, past_due), payment success/failure events, and the last 4 digits of your card (for display purposes only)
• Billing history: We store timestamps of subscription creation, renewals, and cancellations

For more information on how Stripe handles your payment data, see Stripe's Privacy Policy.

2.3 Automatically Collected Information

When you visit Swish Picks, we automatically collect certain information about your device and usage:

• Usage Data: Pages viewed, features used, time spent on site, navigation paths
• Device Information: Browser type, operating system, device type (mobile/desktop), screen resolution
• Log Data: IP address, access times, referring URLs, error logs
• Analytics Data: Session recordings (anonymized), heatmaps, interaction patterns

2.4 Information You Provide

We may collect information you voluntarily provide:

• Contact Information: Email address if you contact us for support
• Feedback: Bug reports, feature requests, or other communications

2.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session (authentication cookies)
• Remember your preferences (league selection, player selections)
• Analyze usage patterns and improve the Service
• Provide analytics through third-party services (PostHog, Vercel Analytics)

You can disable cookies in your browser settings, but this may limit functionality of the Service (e.g., you will be logged out).

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process subscription payments and manage billing
• Authenticate your identity and maintain session security
• Send transactional emails (account confirmation, subscription receipts, password resets)
• Understand how users interact with features and analytics
• Identify and fix bugs, errors, and performance issues
• Analyze trends and usage patterns to develop new features
• Respond to user inquiries and provide customer support
• Monitor for security threats, fraud, or abuse
• Comply with legal obligations and enforce our Terms of Service

We will never sell your email address or personal information to third parties.

4. Third-Party Services

We use the following third-party services that may collect information about you:

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share aggregated, non-personally identifiable information with partners or the public (e.g., "10,000 users analyzed matchup grades this month").

We may disclose your information only in these limited circumstances:

• Service Providers: Third-party vendors who help us operate the Service (e.g., hosting, analytics)
• Legal Requirements: If required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, safety, or property, or that of our users

6. Data Retention

We retain different types of data for different periods:

• Account Data: Retained for as long as your account is active, plus 30 days after deletion
• Billing Records: Retained for 7 years for tax and accounting compliance
• Usage Analytics: Anonymous analytics data may be retained indefinitely
• Support Communications: Retained for a reasonable period to address your inquiry (typically 2 years)

If you delete your account, we will delete your email and personal information within 30 days, though some data may be retained in backups for up to 90 days before permanent deletion.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of data we have collected about you
• Correction: Update your email address or account information in your account settings
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements for billing)
• Export: Request a machine-readable export of your account data
• Opt-Out: Disable cookies or use browser privacy features (may limit functionality)
• Do Not Track: We honor Do Not Track signals where technically feasible

To exercise these rights or delete your account, contact us at support@swishpicks.co. Note that deleting your account will also cancel any active subscriptions.

8. Children's Privacy

Swish Picks is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information promptly.

9. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. International Users

If you are accessing Swish Picks from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.